KYC (Know Your Customer) is the process an operator may use to verify identity, age, and residency. Requirements vary by operator, province, account activity, and the applicable legal framework; check the current official terms and sources.
Also known as: identity verification, account verification
Standard KYC requires a government-issued photo ID (passport, driver’s licence, or provincial ID card), a residential address confirmation (utility bill, bank statement), and a selfie or video verification to match face to ID.
AGCO-registered operators must complete KYC before the first withdrawal; many complete it at signup. Failure of KYC is the single most common cause of stuck withdrawals — almost always resolved by re-submitting clearer documents.
Enhanced due diligence (source-of-funds verification: payslips, bank statements) is triggered above certain deposit thresholds set by FINTRAC and provincial regulators.