KYC (Know Your Customer) is the regulatory process operators use to verify the identity, age, and residency of every account holder before processing deposits and withdrawals. In Canada, AGCO (Ontario) and AGLC (Alberta) require KYC under FINTRAC anti-money-laundering rules and provincial gaming regulations.
Also known as: identity verification, account verification
Standard KYC requires a government-issued photo ID (passport, driver’s licence, or provincial ID card), a residential address confirmation (utility bill, bank statement), and a selfie or video verification to match face to ID.
AGCO-registered operators must complete KYC before the first withdrawal; many complete it at signup. Failure of KYC is the single most common cause of stuck withdrawals — almost always resolved by re-submitting clearer documents.
Enhanced due diligence (source-of-funds verification: payslips, bank statements) is triggered above certain deposit thresholds set by FINTRAC and provincial regulators.